Monday, October 22, 2018

how to contact companies & (maybe) get coupons

I've contacted tons of companies in the last few years. Some with complaints, most with compliments. And almost all of them have sent me something in return. Once I was even sent a reusable tote bag for my compliment! Most recently, though, I had contacted Pure Leaf tea with both a compliment and complaint. I love their sweet tea (much to Kyle's chagrin) and told them such, but wanted to let them know that they fill their bottles so high that I've yet to open one without spilling it. Is this a dealbreaker? No. I still buy them, but they sent me some coupons for two free bottles. I was quite pleased.

That said, there isn't really a wrong way to contact companies unless you're rude and over the top. Here's what I do:

Keep correspondence private // I've tweeted to brands before but I really prefer to keep correspondence private. I go to the company's website and find their contact page. From there, I specify the nature of my business and try to get it directly to whom it needs to go.

Only send a comment/compliment/complaint if it's legitimate // Making up things to get coupons is rude and deceitful and just puts a sour taste in the company's mouth so it ends up hurting us all.

Don't go into it thinking you're owed something // Most companies will send you coupons, and occasionally freebies, for your feedback. That said, companies don't have to send you anything. It's totally up to them and their policies.

Your mileage may vary, of course, but it never hurts to show appreciation (and sometimes disappointment) with your feedback! Even if you don't get anything, you may have helped someone have a better day or pushed them to continue to create more products you'll love, or discontinue things that may be missing their mark. Just keep it professional and courteous!

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